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How We Handle Your Information

We collect and use your data to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, verify withdrawals, and keep your lobby access secure.

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PRIVACY SUPPORT

Contact Us About Your Data

If you have questions about this policy, want to see what data we hold, or wish to request changes or deletion, reach out through any of…

Live Chat Open the chat widget in the bottom-right corner of any page and select Privacy…
Email Send your request to [email protected] with your registered email and account ID.
Account Settings Log in and visit the Privacy section under Settings.
HOW WE PROTECT YOU

Security and Your Rights

We encrypt payment details with industry-standard protocols and store account data on servers that meet international security benchmarks.

Encryption

All payment data—Touch 'n Go, GrabPay, Boost and FPX transactions—travel over encrypted connections. Card details never touch our servers; they go straight to the payment processor so we never store full card numbers or CVV codes.

Access Control

Only employees with a legitimate business reason can view your personal data. Every access event is logged and audited. Two-factor authentication protects staff accounts, and we revoke access immediately when someone leaves the team.

Cookie Management

We use session cookies to keep you logged in and remember your language. Marketing cookies track which promotions you click; you can disable them in your browser without losing lobby access. Essential cookies remain active to keep your account secure.

Data Portability

Request a machine-readable export of your account history, transaction log, and gameplay records through the Privacy section in Settings. We deliver the file within seven days. You can take that export to another platform or keep it for your own records.

Retention Limits

We delete inactive accounts after twenty-four months unless we must keep records for legal or compliance reasons. Transaction logs are retained for six years where local law requires anti-money-laundering documentation; everything else is purged when no longer needed.

Your Control

Withdraw marketing consent, update your email or phone number, or request full account deletion through Settings at any time. Deletion is permanent and cannot be undone; if you change your mind later you will need to open a new account from scratch.

Privacy Policy FAQ

Here are the questions we hear most about data handling, account privacy, and your rights. If you need more detail, open a live chat or email [email protected] and we will walk you through the process.

We collect your name, email, phone number, date of birth, and payment details to verify your identity and process deposits. Device information and IP addresses help us detect fraud and keep your session secure.

We share transaction details with payment processors like Touch 'n Go, GrabPay, Boost and FPX only to complete deposits and withdrawals. We disclose information to regulators where local law requires it. We never sell your data to advertisers or marketers.

Log in, go to Settings, and click Privacy. Select Download My Data and we will prepare a machine-readable file with your account history, transactions, and gameplay records. The file arrives by email within seven days.

Yes. Visit Settings, choose Privacy, and submit a deletion request. We will close your account and erase your personal data within thirty days. Transaction logs may be retained longer where local law requires anti-money-laundering records.

We use session cookies to keep you logged in and remember your language. Marketing cookies track which promotions you click; disable them in your browser without losing lobby access. Essential cookies stay active to secure your account.

Inactive accounts are deleted after twenty-four months unless we must keep records for compliance. Transaction logs are retained for six years where local anti-money-laundering law requires it; everything else is purged when no longer needed.

Email [email protected] with your concern. We investigate complaints within ten business days and reply with our findings and any corrective steps. If you are not satisfied, you may escalate to the local data-protection authority where applicable.